Player Safety First

Responsible Gaming at db789

We are committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Gaming should always be fun — never a source of stress.

⚠️ 21+ ONLY — Gambling is for adults. If you feel gaming is becoming a problem, please reach out for help immediately.

Our Commitment

Gaming That Puts Players First

At db789, responsible gaming is not just a policy statement — it is a core part of how we operate. We believe that every player in Bangladesh deserves to enjoy cricket betting, live casino, and slots in a secure environment with full control over their spending and time. Our platform is designed to give you the tools you need to keep gaming healthy and entertaining.

We strictly enforce a 21+ age policy across all games and betting markets. Our responsible gaming framework covers self-exclusion, deposit limits, loss limits, session time reminders, and voluntary time-out periods. Players based in Dhaka, Chittagong, Sylhet, and across Bangladesh can access all these tools directly from their account settings or by contacting our support team at any time.

Key Features

Tools to Keep You in Control

db789 offers a full suite of player protection features. Here is what is available to every registered user on our platform.

🛡️

Self-Exclusion

Temporarily or permanently block your account if you feel gambling is no longer healthy for you.

⏱️

Session Time Limits

Set daily or weekly session limits so you never spend more time than intended on the platform.

💰

Deposit Limits

Control your spending by setting daily, weekly, or monthly deposit caps directly on your account.

🔒

Account Lock

Instantly lock your account with our 24-hour cooling-off feature when you need a break from gaming.

📊

Activity Reports

Review your full betting and deposit history any time to stay informed about your gaming patterns.

🤝

24/7 Support

Our Bangladesh-based support team is available around the clock to assist with any responsible gaming concerns.

Player Tools

How to Use Our Responsible Gaming Tools

Activating any of the protective features below is straightforward. Log in to your db789 account, go to Account Settings, and select the Responsible Gaming section. Changes to limits take effect immediately; increases to limits include a 24-hour cooling-off period before activation.

🚫

Self-Exclusion Period

Choose a fixed period — 1 week, 1 month, 3 months, 6 months, or permanent — during which your account will be fully suspended. You will not receive any marketing communications during this period. To reactivate after a temporary exclusion, you must contact support directly.
💳

Deposit Limits

Set the maximum amount you can deposit via bKash, Nagad, Rocket, or any other method within a given time frame. Lowering a limit takes effect immediately. Raising it requires a 24-hour waiting period to prevent impulsive increases during a losing streak.
⏳

Time-Out Feature

Take a short break without permanently closing your account. Choose from 24 hours up to 6 weeks. During a time-out, your account is locked for play but your balance and history remain intact.
🔕

Reality Check Reminders

Enable automatic pop-up reminders every 30 or 60 minutes while you are in an active gaming session. These reminders display your session duration and net gaming balance so you always know exactly where you stand.

Warning Signs

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income or background. The earlier it is identified, the easier it is to address. If you notice any of the following signs in yourself or someone you know, it may be time to seek help.

Spending more money on gambling than you can afford to lose
Borrowing money or selling possessions to fund gambling
Feeling unable to stop or reduce gambling despite wanting to
Neglecting work, studies, or family responsibilities due to gaming sessions
Chasing losses by placing larger and larger bets
Feeling anxious, irritable, or depressed when not gambling

Tips & Advice

How to Keep Gaming Fun & Safe

The golden rule of responsible gaming is simple: only ever gamble with money you can afford to lose. Think of your gaming budget the way you think about entertainment spending — set a fixed amount each week, use it for enjoyment, and stop when it is gone. Never use money earmarked for rent, food, utilities, or your family's needs.

Before you start any gaming session, decide on two limits: a time limit and a money limit. If you reach either one, log out and take a genuine break. Going for a walk, calling a friend, or watching a BPL match can all provide a healthy reset and prevent the urge to chase losses.

Remember that casino games, slots, and sports betting are forms of entertainment — the outcome is determined by chance, and no strategy guarantees a win. The house always maintains a mathematical edge over time. Enjoy the experience for what it is: recreational fun with mates or during IPL and T20 World Cup season, not a way to earn a living.

If you are playing during Eid, Pohela Boishakh, or any other festive season when promotional bonuses may feel more tempting, take extra care to review your limits beforehand. Seasonal promotions can increase excitement, but they should never encourage you to spend beyond your means. db789 designed its bonus terms to be transparent and fair — always read the wagering requirement conditions before opting in.

Get Help

You Are Not Alone — We Are Here to Help

Contact db789 Support

If you believe gambling is negatively affecting your life or the life of someone close to you, please reach out to us at: [email protected]

Our support team operates 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). When you contact us about a responsible gaming concern, your case will be handled with complete confidentiality by a trained member of our player welfare team. We can assist with activating limits, processing self-exclusion requests, and referring you to independent counselling resources.

db789 strongly encourages any player who feels their gambling is out of control to seek professional help. Independent gambling support organisations in Bangladesh and internationally can provide confidential counselling, financial advice, and crisis support — completely free of charge. Reaching out for help is a sign of strength, not weakness.

FAQ

Common Questions About Responsible Gaming

You must be 21 years of age or older to register and play at db789. We verify player age during the account registration and KYC process. Anyone found to be under 21 will have their account immediately suspended and any funds returned.

Log in to your db789 account and navigate to Account Settings, then select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits. Any reduction in limits takes effect immediately. If you wish to increase a limit, a 24-hour review period applies before the change is activated.

Once you activate self-exclusion, your db789 account is immediately locked for all gaming and betting activity. You will be removed from all marketing and promotional communications. Temporary exclusions can be reversed only after the chosen period ends and you contact our support team directly. Permanent exclusions cannot be reversed.

Yes. All responsible gaming requests — including self-exclusion, limit changes, and welfare inquiries — are handled with complete confidentiality by our player welfare team. Your information is never shared with third parties and is processed securely in line with our Privacy Policy.

Play Responsibly with db789

Set your limits, know the tools available to you, and enjoy gaming safely. When you are ready, log in and explore Bangladesh's favourite casino and sports betting platform.