db789 Privacy Policy

1. Introduction

Welcome to db789. This Privacy Policy explains how db789 ("we", "us", or "our") collects, processes, uses, and protects personal information provided by users ("you" or "your") when you access or use the db789 website, including all games, sports betting, and related services available at db789.club. By creating an account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all players registering from Bangladesh, including those making transactions via bKash, Nagad, Rocket, Upay, and other local payment methods. We are committed to maintaining the highest standard of data protection and handle all personal information with strict confidentiality.

2. Information We Collect

When you register and use db789, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport number, and profile photograph where required for KYC verification.
• Contact information: email address, mobile phone number (used for bKash, Nagad, or Rocket account linking), and correspondence address.
• Financial information: deposit and withdrawal transaction records, payment method identifiers, and account balance history for compliance purposes.
• Technical information: IP address, device type, browser type and version, operating system, session duration, and click-stream data collected automatically during your visits.
• Gaming activity: game history, bet amounts, wager outcomes, sports betting selections, and responsible gaming interaction data.
• Communications: messages, chat transcripts, support tickets, and feedback you submit to our customer service team.

We collect only the minimum information necessary to deliver our services safely and in accordance with applicable regulations. We do not knowingly collect data from individuals under 21 years of age.

3. How We Use Your Information

db789 uses your personal information solely to deliver, maintain, and improve our services. Specifically, we use your data for the following purposes:

• Account creation and management: verifying your identity, processing registrations, and maintaining your player account on db789.
• Payment processing: facilitating secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (BDT).
• Regulatory compliance: fulfilling KYC requirements, preventing fraud, detecting suspicious activity, and meeting anti-money laundering obligations.
• Customer support: responding to queries, resolving account issues, and providing technical assistance to players across Bangladesh.
• Service improvement: analysing gameplay patterns and platform usage to enhance game offerings, performance, and the overall user experience.
• Responsible gaming: monitoring gameplay behaviour to identify signs of problem gambling and proactively offer self-exclusion or support tools where appropriate.

4. Cookies and Tracking Technologies

db789 uses cookies and similar tracking technologies to operate the platform efficiently and improve your browsing experience. Cookies are small text files stored on your device that help us recognise returning visitors, remember your preferences, and measure the performance of our pages. We use session cookies (which expire when you close your browser), persistent cookies (which remain for a set period), and analytics cookies.

You may configure your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of some features on db789. By continuing to use our platform, you consent to our use of cookies as described in this policy.

5. Data Sharing and Disclosure

db789 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party companies who assist us with payment processing, fraud prevention, identity verification, and technical infrastructure, all bound by strict confidentiality agreements.
• Legal obligations: when required by applicable law, court order, or regulatory authority — for example, to assist with investigations into financial crimes or illegal activity.
• Business transfers: in the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction, subject to equivalent privacy protections.

In all such cases, we share only the minimum data required and require all recipients to apply standards of data security and confidentiality at least equivalent to those described in this policy.

6. Data Retention

We retain your personal data for as long as your db789 account is active or as otherwise required to fulfil the purposes described in this Privacy Policy. Financial records and KYC documentation are typically retained for a minimum of five years from the date of the transaction or account closure, in line with financial regulatory obligations.

When data is no longer required for its original purpose and no legal obligation mandates further retention, we securely delete or anonymise the information. You may request account closure and data deletion by contacting our support team at [email protected].

7. Your Rights

As a db789 user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team and we will respond within a reasonable time frame:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any information we hold is inaccurate or incomplete, you may request that we correct it without undue delay.
• Right to erasure: in certain circumstances, you may request that we delete your personal data, subject to legal retention requirements.
• Right to restrict processing: you may request that we limit how we use your data while a dispute or review is ongoing.
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Please note that exercising certain rights (such as erasure) may require us to close your account if the data in question is essential to maintaining that account. We will inform you before taking such action.

8. Data Security

db789 employs industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure data storage with access controls, and regular security audits of our systems.

While we take all reasonable steps to protect your data, no internet transmission is completely secure. In the unlikely event of a data breach that materially affects your rights, db789 will notify affected users promptly and take all necessary remedial action. We strongly recommend that you use a unique, strong password for your db789 account and never share your login credentials with any third party.

9. Third-Party Links and Services

The db789 platform may reference or integrate third-party services such as payment gateways (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Ezugi, Microgaming). These third-party services operate under their own independent privacy policies, which we encourage you to review. db789 is not responsible for the data practices of any third-party provider, and our Privacy Policy does not extend to external services or websites.

10. Changes to This Privacy Policy

db789 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. The revised policy will take effect immediately upon publication.

Your continued use of db789 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and may request account closure by contacting [email protected].

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way db789 handles your personal data, please reach out to our dedicated support team. We are available around the clock to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal.

Email: [email protected]